• Exchanges Only: You can exchange your item for another item of equal or greater value. If exchange item is of greater value, the customer will be liable for cost difference.

Out of stock products

• If a customer places an order and the item is out of stock, a refund will be processed within 7 working days using the same payment method the customer used for the purchase.

(1) Eligibility for Exchange

• Timeframe: Items can be exchanged within 10 (ten) working days from the date of receiving the item.
• Condition: Items must be unused, in their original condition, with all original packaging and seal not broken.
• Exclusions: Sale items are not eligible for exchange or replacement.
• No store credit or exchanges will be considered for a product that has been misused or purposely damaged.
• A faulty product will, where relevant, be subjected to a technical assessment in a convenient remote manner before being, exchanged or credited.
• Important to Note: Please note that we do not exchange or credit compatible cartridges that have printed fewer pages than the original cartridges.
• No “change of mind” returns will be accepted.

(2) Steps for Exchange or Replacement

• Step 1: Contact our customer service team within 24hrs of receiving your order, at returns@thecartridgeguy.co.za
• Step 2: Provide your order number, full names & surname, receipt or proof of payment the item you wish to exchange, and the reason for the exchange.
• Step 3: Follow the instructions given by our team on how to send the item back to us.

(3) Return of item options:

• Option 1: Courier Service:
• Use your preferred courier and ask for a tracking number so you can follow your return.
• We’re unable to accept returns after 10 working days after receipt, anything sent to us after 10 days may be returned to you.
• Return Courier Fees: Customer covers return shipping costs.
• Processing Time: We will process your exchange or replacement within 7 working days after receiving the item

 (4) Customer In-store Self Return

• Visit the Store: Bring the item to any The Cartridge Guy Store within 10 days of receiving your order.
• Exchange Process: Present the item along with the original receipt to our in-store staff.
• Selection: Choose a new item of equal or greater value. If the new item is of greater value, you will need to pay the difference.
• The customer will be required to accept all charges for return. The returned item will be accepted as long as it is in the same condition in which it was received

(5) Exchange Options

• Equal or Greater Value: You may exchange the item for another item of equal or greater value. If the new item is of greater value, you will need to pay the difference.
• Out of Stock: If the desired item is out of stock, you can choose an alternative item or receive a store credit for future purchases. Store credit does not expire.
• Out of stock products

(6) Important to note 

• The returned item will be accepted if it reaches us in the same condition as it was received by the customer. must not be damaged, stained or altered.

• Products cannot be returned after 10 days If you are dissatisfied with your purchase, such as a damaged piece, you can replace or exchange it for a full replacement or another product. If we are unable to provide you with the identical model again, we will issue you store credit that you may use at any time in the future.
• If the client wishes to exchange the item they received for another of the same type (due to problems in the original item), they can do so using the same procedure as described above for a return.