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Delivery Policy

No deliveries will be made on public holidays and during weekends.

Delivery is subject to stock availability at the time with distributors and is dependent on geographical location.

The delivery estimate will commence from when payment is reflecting in our bank account and not from the time of order.

Next business day delivery means that delivery will take place before 5:00 pm the following business day only once payment has been received.

Same day delivery is subject to the client placing and paying for an order before 1 pm.

For all orders follow the below delivery estimates. Please note that these estimates are based on stock availability and are subject to the receipt of your payment in our bank account.

Upon delivery of the goods, the Customer will be asked to sign a Proof of Delivery to acknowledge safe receipt. It is the responsibility of the Customer to ensure that the number of packages delivered corresponds with the number stated on the delivery note. Where a discrepancy occurs or where there is evident damage to the packaging, this should be noted on the Proof of Delivery. The Cartridge Guy shall not be liable for discrepancies or damage evident on delivery where the Customer accepts delivery and signs the Proof of Delivery without amendment.

Refund policy

Please ensure the ink or toner cartridge you have purchased is correct before opening the packaging.
We reserve the right to charge a 10% handling fee or reject any return bought in error.
We reserve the right to send cartridges for testing before swopping out.
faulty or damaged cartridges returned after 7 days will be subject of rejection


Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Products that where incorrectly ordered will not be credited or exchanged.

Please do not send your purchase back to the manufacturer.

Refunds (if applicable)

Once your return is received and inspected, we will email you to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a 30days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at admin@thecartridgeguy.co.za

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, email us at admin@thecartridgeguy.co.za and send your item to: 22 Chasewater St, New Redruth, Johannesburg, 2190


To return your product, you should contact us at admin@thecartridgeguy.co.za or 011 681 0707

The Cartridge Guy (Pty) Ltd will be responsible for shipping costs for returning your item.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If anything is unclear or you have more questions feel free to contact our customer support team.

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